Despite the bleak temperature, all of the intense security measures at the various venues around the city, everyone, especially the government employees, was extremely friendly and hospitable.
Security guards were knowledgeable and eager to help tourists looking for museums, restaurants, metro stations, etc. For example, I had to take a conference call during our tour of the U.S. Capital. The guide made sure a security guard found a quiet space for me to set a laptop and take the client call. VERY IMPRESSIVE!
It’s clear everyone here participates in customer service training and it has paid off. While I am writing this, I am sitting next to a lady from San Diego, C.A. She wasn’t happy that there she wasn’t enable to see the entire
Here’s a photo of Mark and me outside the Capital. We made several road stops to pick up winter clothes.
A lady from San Diego and another woman from Los Angeles who were sitting next to me in the reception area of the Capital both agreed. Neither one has tickets to events, but they felt compelled to be in D.C. to be a part of history.
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